FAQ
Frequently asked questions
We typically charge a percentage of monthly collections, so our incentives are aligned with getting your claims paid. Flat-fee and hybrid pricing are available for higher-volume practices — your account manager will recommend the best fit during your free audit.
Most practices are fully onboarded within 2–3 weeks, including EHR access setup, fee schedule mapping, and staff introductions. Simple single-provider practices can move faster.
We work directly inside Epic, Cerner, athenahealth, eClinicalWorks, NextGen, Tebra, AdvancedMD, and most major clearinghouses. If your system isn't listed, ask us — we support many others as well.
Yes. We follow HIPAA-aligned data handling practices, including encryption in transit and at rest, role-based access controls, and detailed audit logging for every user who touches PHI.
You'll receive collections summaries, denial-reason breakdowns, AR aging buckets, and clean claim rate trends, reviewed live with your dedicated account manager every month.
No. We offer month-to-month engagement terms for most practices, because we believe retention should come from results, not a lock-in contract.
Yes. Our certified coders specialize in CMS-HCC risk adjustment coding and MEAT-criteria documentation review for Medicare Advantage and other value-based care arrangements.
Yes. Our accounts receivable recovery team routinely works aged claims and open denials as part of onboarding, prioritized by dollar value and timely-filing deadlines.
Ready to reduce denials and grow revenue?
Start with a free billing audit — no obligation, no long-term contract required.